Hug Your Patient- the Importance of Compassion and Courtesy in a Plastic Surgery Practice
POSTED ON FRIDAY, NOVEMBER 07, 2014 AT 2:00 PM
We all know the saying, “the customer is always right”, where we go out of our way to provide the customer the best service and make them feel like royalty in doing so. This philosophy applies to patient care and is even more important in the world of plastic surgery.
It starts with the initial phone call inquiring about a practice and setting up a consultation appointment. Many times, there are prospective patients who have never been to a practice like the office of Darrick E. Antell, M.D., F.A.C.S. At the office, we strive for the gold standard in plastic surgery during pre-, intra-, and post-operative care. Patients sometimes do not know what to expect and frankly, are very nervous. However, when they hear a cheery voice on the phone, patiently answering any and all questions, prospective patients begin to feel more comfortable and become excited to come into the office. This is the level of customer service patients can expect at the office of Dr. Darrick E. Antell.
Patients are seen as more than the procedure they would like to have done. Feeling comfortable is just as important as the treatment of physical symptoms; this philosophy does not stop with the doctor or any other medical clinician. The whole staff works together to make patients feel like they just stepped into a five-star hotel.
If you are interested in having a consultation with Dr. Antell, contact Scarlett at the office of Dr. Darrick E. Antell to learn more about how the office will work with you to achieve the highest quality of care. Call (212) 988-4040 and visit the patient testimonials page on our website at http://www.antell-md.comnewyorkplasticsurgeon/testimonials.asp